Themen – Kundencoach online

Kundenservice

Techniken und Methoden, die für einen kompetenten Kundenservice relevant sind. Denn nur zufriedenen Kunden kaufen wieder ein und erhöhen Umsätze.

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Kundenkontakt per Mail

E-Mail Kontakte benötigen besondere Aufmerksamkeit, da der Kontakt mit dem Kunden nur schriftlich erfolgt.
Für die besondere Form von Kundenkontakt verrät Ihnen dieses Buch alle Tipps und Tricks.

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Kundenkontakt am Telefon

Kontakte per Telefon benötigen besondere Techniken, da der Kunde nicht persönlich präsent ist. Für die besondere Form von Kundenkontakt verrät Ihnen dieses Buch alle Tipps und Tricks.

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Reklamation

Der Kunde benötigt in seiner unzufriedenen Lage besonders viel Aufmerksamkeit. Wie man dies ermöglicht und sogar einen glücklichen Kunden aus ihm machen kann, verrät Ihnen dieses Buch

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